Universal Containers has an outbound messaging-based integration that creates multiple orders in 1% of cases. Which three steps should a Technical Architect take to diagnose the issue?

The choice to review the Enterprise Service Bus logs for order acknowledgments is particularly relevant in this context because it focuses on understanding the communication between systems. When an outbound messaging integration creates multiple orders in only a small percentage of cases, the issue may lie in how messages are being processed after they are sent from the originating system. The logs from the Enterprise Service Bus will provide insights into whether the orders sent are being acknowledged correctly by the recipient system. This is crucial for diagnosing any failures in message processing that could lead to the observed issue.

On the other hand, reviewing firewall logs, while helpful for confirming whether messages reached their destination, may not provide details about the subsequent processing or acknowledgment of those messages. Checking outbound messaging delivery status logs can indicate whether the system successfully sent the message, but again, it does not give insight into how those messages were treated afterward. Similarly, while reviewing outbound messaging audit logs can provide some information about the message processing, focusing specifically on the Enterprise Service Bus logs allows for a deeper investigation into acknowledgment and potential message handling failures, making it a more effective diagnostic step in this scenario.